Terms of Service

These terms are an agreement between you and NeuraCue LLC (“we”, “us”), which operates PromptPulse (the “Service”). By creating an account or using the Service, you agree to them. If you use the Service for an organization, you agree on its behalf and confirm you have authority to do so.

You must be at least 18 and use the Service for business purposes. Our Privacy Policy explains how we handle personal information.

PromptPulse sends prompts you track to third-party AI engines through their official APIs, analyzes the answers for mentions of your brand and competitors, and reports the results with recommendations.

• Results are statistical estimates. AI engines are non-deterministic and change without notice. Scores and deltas are sampled measurements with a margin of error, not exact or guaranteed values.
• No guaranteed outcomes. Recommendations are suggestions. We don't promise that acting on them will change how any AI engine describes your brand.
• Not affiliated. We aren't affiliated with or endorsed by OpenAI, Anthropic, Perplexity, or any other AI provider. Which engines and models we measure may change as providers change their offerings.
• Availability. We aim to keep the Service running but don't guarantee uninterrupted access. Scheduled runs depend on third-party providers and can be delayed.

• You're responsible for activity under your account and for keeping your sign-in credentials secure.
• Organization admins control who can access the organization's projects and billing.
• Tell us promptly at support@promptpulse.io if you suspect unauthorized access.

• Paid plans are billed monthly in advance through Stripe, at the price shown at checkout, and renew automatically until canceled.
• You can cancel anytime from “Manage billing”. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable, including for partial months, except where the law requires otherwise.
• Prices exclude taxes. You're responsible for applicable taxes, which we may collect where required.
• We'll give you at least 30 days' notice by email before a price change affects your subscription.
• Promotional pricing, such as a founder rate, applies only on the terms stated when it was offered.
• If a payment fails, we may suspend paid features until it's resolved.

“Your content” means the brands, domains, competitors, and prompts you enter, and the results the Service produces for you.

• You own your content. We claim no ownership of it.
• You give us permission to store and process your content — including sending prompts and brand names to AI providers — only as needed to run the Service for you.
• You're responsible for having the right to use what you enter, and for not entering personal information about individuals into prompts.
• We may use aggregated, de-identified data that doesn't identify you or your brands to operate and improve the Service.

You agree not to:

• use the Service to break the law or infringe anyone's rights;
• submit prompts designed to produce illegal, harmful, or abusive content;
• use the Service in a way that violates the usage policies of the AI providers it queries on your behalf;
• interfere with, overload, or probe the security of the Service;
• scrape the Service, or copy it to build a competing product;
• resell or share access to the Service except as your plan allows;
• create multiple accounts or organizations to get around plan limits or free-offer limits.

We may suspend or terminate accounts that break these rules.

The Service, including its software, design, and scoring methodology, belongs to us. These terms give you a limited right to use it during your subscription — nothing more. If you send us feedback, we may use it without obligation to you.

• You can stop using the Service and cancel your subscription at any time.
• We can suspend or terminate your access if you materially breach these terms, or end the Service for everyone with 30 days' notice and a prorated refund of any prepaid fees for the unused period.
• After termination, you can ask us to export or delete your data, as described in the Privacy Policy. Sections that by their nature should survive — ownership, disclaimers, liability limits, and governing law — do.

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

You'll defend and indemnify us against third-party claims arising from your content or your breach of these terms.

These terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Washington, and both parties consent to their jurisdiction.

We may update these terms. For a material change, we'll email account owners at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated terms.

NeuraCue LLC — support@promptpulse.io. For privacy requests, privacy@promptpulse.io.